Installation of LoadRunner’s patch get stuck
The installation of LoadRunner’s patch (version 11 and above) using the HP Update the installation get stuck before 100% (see image) and doesn’t finish for a long duration.
Verify that the download process has finished:
- Go to the %temp% folder.
- Open "iHP Runtime CustomActions HP_LoadRunner_<version number>.lo0"
- Check if the download has finished by searching of the following format:
process terminated (dwExitCode=0, pi.dwProcessId=<number>, szCommandLine="C:Program FilesHPLoadRunnerrun_before_modify.bat" "3" "<time>" "C:DOCUME~1<current user>LOCALS~1TempHpUpdate23095qfe.msp" "" "" "LoadRunner" "" "")
If any of the above steps fails, try downloading the patch again.
Manually Install the the patch:
- Abort installation
- Go to the folder specified as download folder. For example: C:DOCUME~1<current user>LOCALS~1TempHpUpdate23095
- Run the qfe.msp