VuGen keeps crashing and/or menu items are not working

VuGen keeps crashing and/or menu items are not working

VuGen crashes when stopping a recording session. The user may not be able to save a file as well. Other symptoms could include VuGen not showing all the toolbar icons or floating recording toolbar is missing.

Diagnosis: This behavior is usually seen when some DLLs are not registered properly or some configuration files are corrupted.

Solution

Follow the procedure below to re-register the DLLs and to re-create the configuration files:

1. Make sure all the LoadRunner applications are closed.

2. Go to <LoadRunner>\ directory and execute (double-click) run_before_finish.bat

3. Go to C:\Winnt, back up vugen.ini, then delete the file. LoadRunner will recreate new configuration files when VuGen is launched.

Apart from that, it is advisable to keep the background processes to the minimum when recording as they may conflict with VuGen hooking, and may cause crashes during or after recording. For such, shut down all unnecessary programs before recording a script.

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4 thoughts on “VuGen keeps crashing and/or menu items are not working

  1. Kapil Jain

    I am also facing similar problem in LR 8.1 and problem is I can not upgrade it to the higher version and need to sort out this problem. I can record the script and loadrunner closed automatically when saving the LR script.run_before_finish.bat doesn’t exist under \ directory ?? Can you suggest some thing on this ASAP please.

    Many Thanks in advance
    KAPIL

    Reply
  2. Kapil Jain

    I am also facing similar problem in LR 8.1 and problem is I can not upgrade it to the higher version and need to sort out this problem. I can record the script and loadrunner closed automatically when saving the LR script.run_before_finish.bat doesn’t exist under \ directory ?? Can you suggest some thing on this ASAP please.

    Many Thanks in advance
    KAPIL

    Reply

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