The Remote Registry service crashes on the Microsoft SQL Server’s machine when adding monitor in LoadRunner

The Remote Registry service crashes on the Microsoft SQL Server’s machine when adding monitor in LoadRunner

When adding a monitor in the LoadRunner Controller, the Remote Registry service crashes on the computer that has SQL Server installed. Additionally, error messages that resemble the following are logged in the Application log on the computer that has the instance of SQL Server installed:

Faulting application name: svchost.exe_RemoteRegistry, version: 6. .7600. 6385, time stamp: 0x4a5bc3c

Faulting module name: perf-MSSQLSERVER-sqlctr 0. .275_unloaded, version: 0.0.0.0, time stamp: 0x4b48 09 Exception code: 0xc0000005

Fault offset: 0x00000000626bfe57

Faulting process id: 0x d 8

Faulting application start time: 0x0 cad723f5bfd536

Faulting application path: Drive:\Windows\system32\svchost.exe

Faulting module path: perf-MSSQLSERVER-sqlctr 0. .275

Report Id: da45823c-4327- df-ad 9-00 7a477845a

Faulting application name: svchost.exe_RemoteRegistry, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1

Faulting module name: sqlctr90.dll_unloaded, version: 0.0.0.0, time stamp: 0x492b1b55

Exception code: 0xc0000005

Fault offset: 0x000000003353c171

Faulting process id: 0x2eec

Faulting application start time: 0x01cad5a366dde911

Faulting application path: Drive:\Windows\system32\svchost.exe

Faulting module path: sqlctr90.dll

Report Id: d0a6f0d5-41b3-11df-ae47-0017a4778006

Additionally, an error message that resembles the following is logged in the Windows System log on the computer that has the instance of SQL Server installed:

Date,Time PM,Error,ServerName,7034,Service Control Manager,N/A,N/A,"The Remote Registry service terminated unexpectedly. It has done this number time(s)."

This issue occurs because the SQL Server Performance Counter uses an incorrect method to call the RegQueryValueEx API to access a registry key. This behavior causes the Remote Registry service that loads the SQL Server Performance Counter to crash.

Microsoft has issued fixes and workaround for this issue. Please refer to Microsoft’s Document ID 2159286 – FIX: The Remote Registry service crashes when an application tries to retrieve performance counter data from an instance of SQL Server on another computer

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