SAP CCMS Monitors – Failed to Get Counters

Unable to manually add SAP CCMS Monitors for one particular SAP server instances, SiteScope shows an error: "Failed to get Counters"

This is not a SiteScope issue, is normally associated to Windows Buffer issues, this can be confirmed using SiteScope SAP DEBUG, a new log file will be created only for SAP monitors, the file name is sap_monitors.log, in this file a message like the following could be found it:

ERRNO TEXT WSAENOBUFS: No buffer space available

How to activate the SAP DEBUG

Open this file in your SiteScope server: SiteScope\conf\core\Tools\log4j\PlainJava\log4j.properties

At the end of the file, add these lines:

##################################################################################

# SAP monitors

##################################################################################

log4j.category.com.mercury.sitescope.monitors.sap=DEBUG, monitors.sap.appender

log4j.additivity.com.mercury.sitescope.monitors.sap=false

log4j.appender.monitors.sap.appender=org.apache.log4j.RollingFileAppender

log4j.appender.monitors.sap.appender.File=../${log.file.path}/sap_monitors.log

log4j.appender.monitors.sap.appender.MaxFileSize=${def.file.max.size}

log4j.appender.monitors.sap.appender.MaxBackupIndex=${def.files.backup.count}

log4j.appender.monitors.sap.appender.layout=org.apache.log4j.PatternLayout

log4j.appender.monitors.sap.appender.layout.ConversionPattern=%d [%t] (%F:%L) %-5p – %m%n

##################################################################################

Close the file and try to create the SAP monitor again.

As this is a Windows issue, we recommend review the following links:

http://sap.ittoolbox.com/groups/technical-functional/sap-basis/wsaenobufs-no-buffer-space-available-in-saprouter-1193692

http://technet.microsoft.com/en-us/library/bb124810%28EXCHG.65%29.aspx

http://support.microsoft.com/kb/196271/en-us

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s