BSM cannot start due to error “Local host name unknown”

BSM 9.20 on RedHat

The error message in Business Service Manager (BSM) could be found in file:

/opt/HP/BSM/log/supervisor/wrapper.log

STATUS | wrapper | 2012/11/15 09:42:22 | Launching a JVM…

ERROR | wrapper | 2012/11/15 09:42:36 | JVM exited while loading the application.

INFO | jvm 1 | 2012/11/15 09:42:36 | Error: Exception thrown by the agent : java.net.MalformedURLException: Local host name unknown: java.net.UnknownHostException: bsmgw.static.lab: bsmgw.static.lab: T$

STATUS | wrapper | 2012/11/15 09:42:40 | Launching a JVM…

ERROR | wrapper | 2012/11/15 09:42:40 | JVM exited while loading the application.

INFO | jvm 2 | 2012/11/15 09:42:40 | Error: Exception thrown by the agent : java.net.MalformedURLException: Local host name unknown: java.net.UnknownHostException: bsmgw.static.lab: bsmgw.static.lab: T$

FATAL | wrapper | 2012/11/15 09:42:40 | There were 2 failed launches in a row, each lasting less than 300 seconds. Giving up.

FATAL | wrapper | 2012/11/15 09:42:40 | There may be a configuration problem: please check the logs.

STATUS | wrapper | 2012/11/15 09:42:40 | <– Wrapper Stopped

The symptoms without using the logs are :

In the web browser on http//<BSM_FQDN>/topaz/

ERROR

The requested URL could not be retrieved

The following error was encountered while trying to retrieve the URL: http://<BSM>/topaz/login.jsp

Connection to 192.168.1.151 failed.

The system returned: (111) Connection refused

The remote host or network may be down. Please try the request again.”

In the web browser on http//<BSM_FQDN>/

“It works!”

The local hostname resolution is not working correctly.

The cause could be in local hostname settings or in the DNS server.

Due to manual manipulations using the graphical tool Network Administrator the network settings could be reset.

To fix it check:

Local host name

DNS server local settings

Hostname resolution using IP and full dns name

Ping locally the machine using ip, short dns name full dns name.

Some of the commands that can be used to find the cause:

hostname

hostname | nslookup

nano /etc/hosts

nano /etc/sysconfig/network

nano /etc/resolv.conf

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