Sprinter crashes when executing a test run

Sometimes it is possible to successfully launch Sprinter, connect to an ALM project and open a test set but when pressing the <Run> button to start the run, Sprinter crashes.

This problem is usually caused by an incompatibility between the operating system and Sprinter Screen Capture which uses the third-party Blueberry’s API for recording movies. It could be due to:

The system video drivers
The machine virtual memory: In general, a minimum of 1GB is required by Sprinter but this amount is increased when testing applications with multiple technologies or when using the Automatic screen movie recording option to capture movies during run sessions.
It is considered a limitation of the mentioned 3rd party component.

To workaround this issue, please disable Sprinter movie recording feature by following the below steps:

Open Sprinter “Settings” menu.
Select “Save” tab.
Disable “Automatic screen movie recording”. If the option is grayed-out, please log in to the ALM project used by Sprinter, select “Tools -> Customize…”, highlight “Sprinter” section and disable the option “Allow attaching movies to defects”.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s