QTP 11 crashes on startup after removing Sprinter 11.5

After removing Sprinter 11.5, QTP 11 doesn’t start anymore. It crashes with a Visual C++ runtime error.

1. Delete following Sprinter folders and registry keys which may have remained after its reinstallation:

32-bit Windows:

• C:\Program Files\HP\Sprinter

• %appdata%\HP\Sprinter

• HKEY_CURRENT_USER\Software\Hewlett-Packard\Manual Runner

• HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\Manual Runner

64-bit Windows:

• C:\Program Files (x86)\HP\Sprinter

• %appdata%\HP\Sprinter

• HKEY_CURRENT_USER\Software\Hewlett-Packard\Manual Runner

• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hewlett-Packard\Manual Runner

2. Uninstall QTP

3. Uninstall from Windows Control Panel all versions of Visual Studio C++ Runtime Libraries

4. Reinstall QTP and its prerequisites


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