Dataminer is not passing data to Service Automation Reporter

Error Messages from the dataminer.log file:

INFO – – – – – "Configuration Path = /opt/opsware/dataminer"

INFO – – – – – "Using configuration file /opt/opsware/dataminer/dataminer.conf"

INFO – – – – – "Initializing …"

INFO – – – – – "Running on Linux"

INFO – – – – – "Cached Configuration file has been updated, reloading"

INFO – – – – – "Data Miner is already active"

DEBUG – – – – -"Sleeping 180000ms"

DEBUG – – – – -"Sleeping 180000ms"

If SAR is reinstalled, the dataminer must be reconfigured as well or will become orphaned.

If the original dataminer registration was successful and SAR is reinstalled, the dataminer will have the requisite crypto, Extract, Transform and Load (ETL), and source information but will not function due to:

Data Mining suspended while is_active flag cleared

Follow these step-by-step instructions:

On the dataminer server:

1. /etc/init.d/opsware-dataminer stop

2. cd /opt/opsware/dataminer

3. rm -rf *.ser

4. rm -rf work/

5. rm -rf collect/

6. rm -rf DMSettingsCache.properties

7. rm -rf dataminer.keystore

8. check that you have the correct “RegistrationToken=” setting in dataminer.conf

9. check that dmboot.pem exists

On the SAR/BSAE Server:

10. cd /opt/opsware/omdb/bin

11. to obtain the name: dmconfig -list

12. dmconfig.sh -reset -name <NAME> # where <NAME> is the correct name of the dataminer you wish to reset

On the dataminer server:

13. /etc/init.d/opsware-dataminer start

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