To perform a clean uninstall of Service Test (ST) 11.x.
A. Ensure complying with Requirements
o Ensure full admin rights as well as UAC off for the respective Windows User profile.
B. Review Optional steps
1. Backup licensing information:
Seat license: back up the LSERVRC file.
Concurrent license: Save contents of LSHOST/LSFORCEHOST Windows environment variable(s).
2. Backup the Service Test Projects/Tests storage (go to “Start” menu, select “Run”, type “%userprofile%\Documents\ServiceTestProjects” and click “Ok”)
C. Uninstall Service Test core product:
0. Open a CMD (Command Prompt)
1. Navigate to <<Service Test Image Folder>>\STSetup\MSI (“Service Test Image Folder” path is where the files used to install HP Service Test 11 are located)
2. Execute the file:
run_before_uninstall.bat
3. Go To Control Panel -> “Add / Remove Programs” (or “Programs and Features” for Vista/Windows 7/Windows 2008)
4. Uninstall “HP Service Test”
D. Delete traces left by product.
|
Trace |
Type |
Path |
Action |
Notes |
| Service Test’s Application data directory |
Folder |
%appdata%/HP |
Delete / Rename |
Windows > Start > Run > type “%appdata%/HP/ServiceTest” > “Ok” |
| HP Service Test |
Registry key |
HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ |
Delete / Rename |
Windows 32bits (x86) |
| HP Service Test |
Registry key |
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hewlett-Packard\ |
Delete / Rename |
Windows 64bits (x64) |
| HP Service Test |
Registry Key |
HKEY_CURRENT_USER\Software\Hewlett-Packard\ |
Delete / Rename |
Both 32 and 64 bits |
| HP.ST.Fwk.SOAReplayAPI |
Windows Assembly |
%windir%\assembly |
Uninstall |
Right click > Uninstall |
Rename or remove any of the below, if found, after performing an uninstallation of Service Test VTD:
Trace Type Path Action Notes
Service Test’s Application data directory Folder %appdata%/HP Delete / Rename Windows > Start > Run > type “%appdata%/HP/ServiceTest” > “Ok”
HP Service Test Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ Delete / Rename Windows 32bits (x86)
HP Service Test Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Hewlett-Packard\ Delete / Rename Windows 64bits (x64)
HP Service Test Registry Key HKEY_CURRENT_USER\Software\Hewlett-Packard\ Delete / Rename Both 32 and 64 bits
HP.ST.Fwk.SOAReplayAPI Windows Assembly %windir%\assembly Uninstall Right click > Uninstall
E. Post Uninstall Optional Steps
o Uninstall the HP Report Viewer. Note: If there is no other HP Product using this tool, proceed freely, otherwise check with such before uninstalling mentioned feature
F. Restart the Machine (HP recommendation)
