When trying to login to Quality Center (QC) users receive the following error:
The problem is caused by a product defect.
After a client machine has been used to connect to a Quality Center instance deployed via SSL, subsequent connections to QC are attempted via port 443. This results in a failure to connect to the application.
The defect is known to R&D and a fix is being prepared. The ETA for this patch is not yet known.
The setting is stored in the registry. There are two ways to correct the wrong value:
1) Use the QC WebGate Customization Tool (available at http://qcserver:port/qcbin/Apps) and uncheck the box labeled ‘Login SSL Mode’
2) Open regedit and navigate to the affected key: HKEY_CURRENT_USER\Software\Mercury Interactive\TestDirector\WEB\LoginSSLMode. The value should be changed from ‘Y’ to ‘N’.