Cannot run “c:\Program Files\Wireshark\tshark.exe”

When trying to run Analytics on a .shunra file, I get an error about cannot run tshark.exe.

Error Message:

Cannot run "c:\Program Files\Wireshark\tshark.exe": CreateProcess error=2, The system cannot find the file specified (exit value: 0)

Potential Resolution:

This can be caused by in the following situation:

1) Operating system is 64-bit

2) 32-bit Wireshark was installed

3) Analytics 8.6 was installed after Shunra NV for HP Load Generator

To resolve this issue, do the following:

Option #1:

1) Remove 32-bit Wireshark

2) Install 64-bit Wireshark

Option #2:

1) Open this file in text editor C:\Program Files (x86)\Shunra\conf\tsharkexecuter.config.properties

2) Edit to point to the correct Wireshark executable path (containing tshark.exe)

3) Navigate to C:\ProgramData\Shunra\Analytics and delete all the subfolders (‘C:\ProgramData’ is a hidden folder)

This article applies to: Shunra NV for HP 8.6, Analytics 8.6

SF #:00000554

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