Shunra Analytics 8.x does not open due to permission issues

Shunra Analytics 8.x does not open due to permission issues

The Analytics host may not allow Silverlight to run properly. Please try the following steps:

1. Open regedit.exe

2. Go to the following key

a. 32-bit: Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Silverlight

b. 64-bit: Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Silverlight

3. Change the key AllowInstallOfElevatedTrustApps to 1

4. Change the key AllowLaunchOfElevatedTrystApps to 1


Uninstall process of ALM 11.52 Patch 2 never ends

On some Windows operating systems, uninstall of Application Lifecycle Management (ALM) 11.52 Patch 2 and hotfixes freezes about halfway through. There is no log in the Event Viewer, Application or System logs.
The msiexec process in the Task Manager is still active but CPU usage is zero. Cancelling ALM uninstall process does nothing.

ALM 11.52 can be manually removed from Windows Installer database using “MsiZap” tool. MsiZap.exe is a Microsoft Windows system tool in Windows Software Development Kit ( that can be used to remove ALM11.52 by running the following command in a command prompt window (Start -> Run -> type cmd):

MsiZap.Exe T {3195D561-2F3C-4373-A218-DA9BEB4F439A}

{3195D561-2F3C-4373-A218-DA9BEB4F439A} is the product code for ALM 11.52.

Note: Instruction for ALM 11.52 Patch 3 requires uninstall of previous ALM 11.52 and hotfixes version.

Shunra NV for HP 8.6 counters are not displayed with HP PC / LR tests

The Shunra NV for HP 8.6 under Shunra Network Virtualization counters are not seen when running HP PC / LR 11.52 tests.


Please try these steps to resolve the issue.

1. Reboot all of the hosts (PC Server, PC Host Controller, LG)

2. Make sure that the times on all of the hosts are in sync. It is recommended to use the same NTP Server to sync them

3. Make sure that the Controller and LG do NOT have the same hostname

4. On the LG, start the Shunra NV Agent, chose the Active Adapter, and make sure that the adapter that is handling the test traffic is selected.