“Analysis engine metrics crash” error

When trying to run Shunra Analytics, it returns an error about the engine crash and the logs has "Out of Memory" error.

Error Message:

"Analysis engine metrics crash."

Solution:

If the .shunra test file has a lot of traffic, please try the following steps

1. Open Services Window (services.msc)

2. Stop the Shunra WatchDog Service

3. Go to the folder: C:\ProgramData\Shunra\Analytics

4. Delete all of the files

5. Go to the folder: C:\Program Files (x86)\Shunra\bin

6. Edit the startup.bat file

7. Change the 2nd line to:

a. 64-bit OS: start C:\Windows\SysWOW64\ShunraServicesJ.exe -Xms128M -Dnio.mx=1536mb -Xmx1024M -Xss1024K -Dlog4j.debug –

b. 32-bit OS: start C:\Windows\system32\ShunraServicesJ.exe -Xms128M -Dnio.mx=1536mb -Xmx1024M -Xss1024K -Dlog4j.debug –

8. Restart the Shunra WatchDog Service

9. Try to run Analytics on the test run again

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