In PC 11.52, Controller-> Load Generator Agent connection fails with Error: Process “C:\Program Files (x86)\HP\Performance Center Host\\bin\lr_bridge.exe” was not created. Reason: A required privilege is not held by the client. MsgId: MERR-29996

In PC 11.52, Controller-> Load Generator Agent connection fails with Error: Process "C:\Program Files (x86)\HP\Performance Center Host\\bin\lr_bridge.exe" was not created. Reason: A required privilege is not held by the client. [MsgId:
MERR-29996]

This happens ONLY when LoadRunner agent service is run under a service account and works fine when running under default LOCAL_SYSTEM account

This problem happens due to the fact that magentservice will logon with the logon type intended for users who will be interactively using the computer such as a user being logged on through a terminal server, remote shell, or similar process. This will fail in some environments.

Attached fix will change the logon type as a service-type logon that should allow this connection successfully. To install the patch:

1) Download the patch from here on the LG 11.52 machine and unzip it

2) Go to <LoadRunner>\launch_service\bin folder and backup the same set of files as listed in the patch from step 1 and remove them from the folder

3) Copy the files from step1 into the \launch_service\bin folder and restart the LoadRunner Agent Service

4) Attempt the connection again from Controller

This should now work even if agent service is launched with a domain or service account

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