“The file … Action.c has been changed externally. Do you want to reload it?” message wrongly appears in VuGen 12.01

"The file … Action.c has been changed externally. Do you want to reload it?" message wrongly appears in VuGen 12.01 which is installed on Windows 8.1 Operating Systems.

The problem is related to McAfee antivirus running on the machine on which VuGen is installed.

Please disable McAfee antivirus to overcome this issue.

SiteScope – Supported browsers

As of SiteScope 11.24, the list of supported browsers is as follows
(taken from SiteScope Deployment Guide -> Installation Requirements -> Client System Requirements)

SiteScope client is supported on all Microsoft Windows operating systems using the following:

Supported Browsers: SiteScope UI

– Microsoft Internet Explorer 7, 8, 9, 10

Note for Internet Explorer 10:
+ Alert, Monitor, and Server-Centric Reports are supported in compatibility mode only.
+ There is no support for add-ons, like Java, when Internet Explorer 10 is used from the Start screen.
To use SiteScope in Internet Explorer 10, you must switch to Internet Explorer desktop mode and install java.
For details, see http://windows.microsoft.com/en-us/internetexplorer/install-java#ie=ie-10.

– Mozilla Firefox (latest certified version: 24.0 ESR)

– Safari (7.0.4) on Mac OS (10.9.3)

Supported Browsers: Unified Console (Multi-View, Event Console)

– Google Chrome (latest certified version: 34.0.1847.137 m)

– Mozilla Firefox (latest certified version: 24.5. 0 ESR)

– Safari (latest certified version: 5.1.7 for Windows; 7.0.3 for Mac OS)

– Internet Explorer 9, 10, 11

+ Internet Explorer 9 is supported with the following limitations:
– It is not supported on Microsoft Windows 7 N Edition.
– It is not supported on Microsoft Windows Server 2008.
+ SiteScope Multi-View is no longer officially supported in Internet Explorer 8, and we recommend switching to one of the supported
browsers. The tab functionality in the Web Dashboard does not work in Internet Explorer 8.

– iPad 3 with Safari (iOS 7 with latest updates)
– Android tablet with Chrome 34.0.1847 (Full HD display)

Supported Browsers: SiteScope Multi-View Page in MyBSM
– Internet Explorer 8, 9, 10

SQL Server monitor counters cannot be accessed

Add the objects to the PerfMon counters on the remote machine

SQL Server objects need to be accessable via PerfMon (Windows Performance tool) for SiteScope to get the counters.

Add the objects to the PerfMon counters on the remote machine and the SQL Monitor in SiteScope will work.

There are many cases where SQL Server’s counters are missing. In this FAQ, it is assumed that the installation of SQL Server 2000 is a default installation.

There are many reasons for which the SQL Server counters will disappear, such as Permission, Server Crash, Registry Modification, and Virus. To work around these symptoms, please take the following actions:

1. Check if you have full permissions to access the local folder C:\Program Files\Microsoft SQL Server\MSSQL\. Make sure that you can access this folder or your current account is located in local administrator group.

2. Make sure there is no third-party application that add keys to the registery to disable the performance counters. You can open the registry to check if there is a key named “Disable Performance Counters” valued “1” in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLSERVER\Performance. If it exists, delete it.

3. Under the registery key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLSERVER\Performance, make sure the following keys with these values do exist. If not, create a new one and add the value.

“Last Counter”=dword:

The “Last Counter,” “Last Help,” “First Help,” “WbemAdapFileSignature,” “WbemAdapFileTime,” and “First Counter” values can vary between SQL Server installations.