Error: Caught XML API exception scxmlapi(23) – XML DOM exception caught – code 5 msg invalid or illegal XML character

User receives an error when trying to login:

Caught XML API exception scxmlapi(23) – XML DOM exception caught – code 5 msg invalid or illegal XML character

The logs may appear similar to the following:

RTE W Exception occurred for method execute and XML request <?xml version=”1.0″ encoding=”utf-8″?><SOAP-ENV:Envelope

2324( 7880) 06/23/2016 13:26:11 RTE W CTopaz::process(): Caught DOMException code:5 msg:invalid or illegal XML character

2324( 7880) 06/23/2016 13:26:11 RTE E Caught XML API exception scxmlapi(23) – XML DOM exception caught – code 5 msg invalid or illegal XML character

2324( 5908) 06/23/2016 13:26:11 JRTE W Send error response: A CXmlApiException was raised in native code : error 23 : scxmlapi(23) – XML DOM exception caught – code 5 msg invalid or illegal XML character

xmlns:SOAP-ENV=”http://schemas.xmlsoap.org/soap/envelope/”><SOAP-ENV:Header/><SOAP-ENV:Body><execute><thread>0</thread><type>detail</type><event>0</event><authModel><var><user.id>RDE</user.id><old.password Password=”1″>756A5325B9829848</old.password><L.language>en</L.language></var></authModel></execute></SOAP-ENV:Body></SOAP-ENV:Envelope>

Upgrading the RTE to a more current version should resolve this issue.

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