For this integration Solution Manger consumes some web services from ALM. The events executed by these web services are no triggered in QC nor SA logs as default so additional settings are required to do it.
1- Enable EI web service logs
a. Open C:\ProgramData\HP\ALM\webapps\qcbin\WEB-INF\classes\log4j.properties,
b. Add or uncomment the following definitions and restart ALM service. # Settings for CXF log4j.logger.org.apache.cxf=DEBUG, CONSOLE, QcLogAppender log4j.logger.org.apache.ws=DEBUG, CONSOLE, QcLogAppender # Settings for EI log4j.logger.com.hp.ei=DEBUG, CONSOLE, QcLogAppender log4j.logger.com.hp.erp=DEBUG, CONSOLE, QcLogAppender
2- Set QC and SA logs to debug mode.
a. Navigate to the Servers tab
b. Select the ALM Server on the left side
c. For sections “Client Log File Settings” and “Site Administration Log File Settings”, click on the “Log Level” link and set it to Debug.
3- Reproduce the issue.
4- Collect QC, SA and wrapper logs, besides the timestamp when the issue was reproduced