Collect logs for integration between ALM and SAP/Solution Manager

For this integration Solution Manger consumes some web services from ALM. The events executed by these web services are no triggered in QC nor SA logs as default so additional settings are required to do it.

1- Enable EI web service logs

a. Open C:\ProgramData\HP\ALM\webapps\qcbin\WEB-INF\classes\log4j.properties,

b. Add or uncomment the following definitions and restart ALM service. # Settings for CXF log4j.logger.org.apache.cxf=DEBUG, CONSOLE, QcLogAppender log4j.logger.org.apache.ws=DEBUG, CONSOLE, QcLogAppender # Settings for EI log4j.logger.com.hp.ei=DEBUG, CONSOLE, QcLogAppender log4j.logger.com.hp.erp=DEBUG, CONSOLE, QcLogAppender

2- Set QC and SA logs to debug mode.

a. Navigate to the Servers tab

b. Select the ALM Server on the left side

c. For sections “Client Log File Settings” and “Site Administration Log File Settings”, click on the “Log Level” link and set it to Debug.

3- Reproduce the issue.

4- Collect QC, SA and wrapper logs, besides the timestamp when the issue was reproduced

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s