On some scenarios user might report that they cannot access certain modules or perform certain actions they were able to do before. Most of the times the issue is related to a corrupted user profile in ALM Octane. To clean the settings you need to follow these steps:

1. Logon with the user credentials to the correct workspace

2. Paste the following url to the browser’s address bar after verifying that the sharedspace id and workspace id are correct:

https://<Octane Server>.<domain>.com/ui/?p=<sharedspace>/<workspace>#/clear-settings