Display ALM tray icon after stopping installation of patch 1 for ALM 12.6

To restore the ALM tray icon:

  1. Cut and paste the conf folder from C:\ProgramData\Micro Focus\ALM to C:\ProgramData\HP\ALM.
  2. Edit <ALM Installation folder>\scripts\RunALMTrayIcon.bat. Modify the following:

    set InstallLocation=<ALM Installation folder>

    set TrayMain=com.hp.alm.platform.trayicon.ALMTrayIconMain

  3. Run the bat file.

Run time error “Server Error in ‘LoadTest’ Application.” when we click on test

Run time error “Server Error in ‘LoadTest’ Application.” is observed when we click on scenario both in My Performance Center and DesktoClient version 12.56 .

The full error message is:

Server Error in ‘/LoadTest’ Application.

Runtime Error
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a “web.config” configuration file located in the root directory of the current web application. This <customErrors> tag should then have its “mode” attribute set to “Off”.

<!– Web.Config Configuration File –>

<customErrors mode=”Off”/>
image text
The test can be edited but in the summary tab the error message appears.

The issue is observed when analysis template and/or resource monitors which were deleted from the project are used it the problematic test.

To overcome the issue the missing analysis template and/or resource monitors should be removed from the test.

1. If the test is using a deleted analysis template the options are in the test to choose another analysis template or the default analysis template by following the steps below:

Click on a problematic test
Click on Edit test button
In test window select Advanced-> Analysis Template Options
In the Analysis Template Options select:
Use default Analysis Template
Click on OK
Save the test

2. If the test is using a deleted monitor the missing monitor need to be removed from to test or substituted it with an existing monitor.

To delete a Monitor please follow the steps below:

Click on Associated Monitors tab
Select the missing Monitor
Click on Remove Selected
To add an existing monitor

Click on Associated Monitors tab
Select “Add Monitor Profile” or “Add Monitor OFW”
Select the Monitor from Select Monitors part of the screen.

Tests fail due to low resolution using Lab Service (SSE) with auto-login feature

Automated tests failing, usually due to object not found in application under test

The ALM Lab Service, using the auto-login functionality, will establish a remote session on the host machine.

The native resolution of the session is determined by the video drivers used on the physical machine or virtual machine.

In some cases this causes a lower than normal screen resolution such as 800×600 which causes UFT to not locate the objects on the screen of the application under test.

To fix this upgrade and/or configure new video drivers on the physical box or VM which support the screen resolution established when the automated test was recorded using UFT.

Make sure the native resolution provided by the video drivers supports the same resolution when the test was recorded.

To set the resolution use: https://social.msdn.microsoft.com/Forums/azure/en-US/1c215514-aeef-41d9-b47b-5c838a0bf83f/how-to-change-the-vm-default-screen-resolution?forum=WAVirtualMachinesforWindows

“Too many open files” error in ALM wrapper log

When ALM is deployed on Linux and the error “Too many open files” exists in the wrapper logs, this is an indicator the “open file” limit on the Unix file system has been exceeded.

This can cause issues where attachments can’t be opened, tests executed, inability to open scripts or save scripts.

By default the “open file” limit on Linux is set to 1024; the number of concurrently open files.

To determine the “open file” value type the following in the Unix shell…

utlimit -a

Many results will be returned. Examine the value of the “open files” parameter.

To correct do the following…

1) Using vi or similar method, open the file /etc/security/limits.conf

2) Add the following lines to the file…

root soft  nofile <value>
root hard  nofile <value>

For example…

root soft  nofile 2048
root hard  nofile 2048

The value should be increased until the “Too many open files” error goes away. Start by doubling the current value.

3) Save the file
4) Restart Linux

Suggest checking to make sure the changes were implemented by issuing: ulimit -a
Then check the “open files” limit to make the changes took place.

Cannot add HTTPS Performance Center URL in Application Lifecycle Management LAB Management

ALM and PCS were configured to work with HTTPS, when adding the HTTPS PCS URL, the lab management shows an error message that it could not connect to the PCS through HTTPS .

ALM and PCS certificates are installed in the correct keystone, and both URLS work.

Please review with the customer Information Technology (IT) team if there are any IT policy that automatically disable TLS 1.0 after a Server reboot.

If there is a policy on disabling  the TLS 1.0 in the PCS machine, it can result in the PC machine rejecting the ALM communication.

Once TLS 1.0 was enabled, PCS servers with HTTPS URL can be added to the ALM LAB management.

How to switch between “HTML” and “Run Results Viewer” format in UFT 12.5X

In UFT 12.5X Run Results are created, by default, in HTML. Although this is preferred as it offers a multi-platform, browser independent format for Run Results, it be desirable to switch to the legacy format where the Run Results Viewer format is used.

To change the desired format, do the following steps:
1)      Open UFT 12.5X
2)      Click Tools>Options
3)      Select the General item at the top of the window
4)      In the body, under “Report Format” select the desired format “HTML” or “Run Results Viewer Report
Mind that selecting the Run Results Viewer Report option will require a Windows OS with the Run Results Viewer installed in order to view the report.
Also know the HTML format option consumes less disk space; the results files are approximately 50% smaller than Run Results Viewer format.

Note: When running tests from ALM, you can view the HTML report only if you are using one of the following ALM versions:
– ALM 11.52 Patch 5 or higher,
– ALM 12.21 and higher.

Project statuses in ALM/QC

Project status is determined by PR_IS_ACTIVE field in PROJECTS table, in QC SITEADMIN schema.

Project statuses:


When you are doing operations ( like copy or import project operation), Some times browser seems to be hanged, to confirm whether operation going on or not, check the project status(PR_IS_ACTIVE) in PROJECTS table.
Wait until the operation on the project is completed(i.e change in the status)