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Category: Service Manager

Service Manager troubleshooting tips and tricks

Service Manager

Unable to turn off Adaptive Learning for Smart Search in Service Manager

11 Apr 20184 Mar 2018
Disabling Adaptive Learning in the Knowledge Management Environment Record does not prevent adaptive learning records from being created in the kmadaptive learning table. This problem only occurs when using Smart…
Service Manager

Load files into Service Manager from the OS command line

9 Apr 20184 Mar 2018
1. Copy the unload file (eg unload_file.unl) into the <SM INST>\RUN directory 2. Open the terminal and navigate to Go to the <SM INST>\RUN directory 3. Execute the command: For…
Service Manager

SM 9.40: SURVEY MODULE: Configure Survey for Mobility Client

6 Apr 20184 Mar 2018
1. In SurveyParameterMapping, there is not predefined mappingValue for Mob So add one in global list (List Name: SurveyPredefinedParameters) {"{$EMAIL}","{$NAME}","{$LANGUAGE}","{$WEBURL}","{$ESSURL}","{$EXURL}","{$EXTSID}","{$SURVEYURL}",”{$MOBURL}”} {"Recipient Email","Recipient Name","Language","Web URL","ESS URL","External URL","External Survey ID","InternalSurvey URL",”MOB URL”}…
Service Manager

Forms Designer ‘Output Conversion’ property work for Export To Text/Excel

4 Apr 20184 Mar 2018
In Forms Designer there is a Property named "Output Conversion". When used it can change the display of data in the GUI (i.e. display just the date of a record…
Service Manager

Enable auditing in Service Manager

2 Apr 20184 Mar 2018
Auditing enables the system to create a separate audit record each time a user makes a change to a record and saves it to the database. The document describes how…
Service Manager

Oracle 12c single-tenant / pluggable database support for SM 9.4x

30 Mar 20184 Mar 2018
There are three distinct types of databases in Oracle Database 12c. • A single-tenant database: This is a self-contained set of data files, control files, redo log files, parameter files,…
Service Manager

Attachments uploaded do not save to Service Manager

28 Mar 20184 Mar 2018
In some cases a tailored format appears to prevent uploaded attachments from saving to Service Manager. This problem is sporadic and appears to be exclusive to the Web Client and…
Service Manager

Click New button redirect to search page in Knowledge documents list

26 Mar 20184 Mar 2018
Steps to Reproduce: 1. login to SM 2. Queue: Knowledge Document 3. All Knowledge Documents are listed. 4. New Current behavior: Screen to "Search Knowledge Document" opens Expected behavior: Screen…
Service Manager

Mandanten on array field is not working

23 Mar 20184 Mar 2018
Set up scmandant on table incidents with Mandanten Field Name assignment. This is an array field and it is not working when setting up a scsecuritygroup record with an assignment…
Service Manager

Installation of SM9.50 fails on RHEL7 with signal 11

21 Mar 20184 Mar 2018
Signal 11 segment fault might happen in RHEL7.x OS when running smserver, the call stack trace in log file would look like: RTE I [Curr.Frame][Next Frame][ProgCountr] RTE I [0xF6154A68][0xF6154A88][0xF7E67BE3] libsm.so::UnixOSFunctionsImpl::PrintStackWithInfo(int,…

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