Getting errors when viewing a running tests in MyPerformanceCenter

During a load test you might encounter the following error:

‘Performance Center has encountered a fatal error’ problem when trying to watch a test in MyPerformanceCenter.

When you try to connect to the test with the same ID it results in the same error. As of now there are two ways to get reconnected: use a different ID, or build a new scenario. Once the user gets the error with a scenario, it appears they can never connect to the running test again, though the MyPerformanceCenter main page is not affected, and neither is ALM.

The cause of this issue is unknown and is still under investigation by HP.

To fix this issue

Go to the project database to execute to query, please try the following query:

Delete from LAB_PERSONALIZATION where LP_USER_NAME='<username>

Perform the following steps for deleting a record from a table by going to the SQL Server database using SQL Server Management Studio
– Choose the project database
– Choose the table LAB_PERSONALIZATION
-Right click on the table and choose “Edit top 200 rows” from the menu
-You can delete a table value or the entire row.

If you have any issues running the delete query suggested above, please try going to the SQL Server Management Studio directly to delete the row from the table.

Please add the user now in Performance Center project in ALM.

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