BSM 9.x – When creating a Downtime in BSM, it’s not possible to select various CIs, for example “SiteScope Monitor” or “SiteScope Group”

BSM 9.x – When creating a Downtime in BSM, it’s not possible to select various CIs, for example "SiteScope Monitor" or "SiteScope Group" BSM 9.20 When creating a Downtime in BSM, it’s not possible to select various CIs, for example "SiteScope Monitor" or "SiteScope Group". By default BSM doesn’t allow to enable downtime for all […]

Select SiteScope group CI to schedule downtime

Please follow instructions below to select SiteScope group CI to schedule downtime Restart BSM Go to Downtime UI (Admin -> Platform -> Downtime Management) Verify that SiteScope group is not grey out (like a snapshot below) Go to Admin -> Platform -> Setup and Maintenance > Infrastructure Settings Find options “Object Root” and “Link Root” […]

Creating a customized content pack for Omi

The Extensibility guide describes how to validate the mapping rules using an XML schema. The Extensibility guide explains the creation of a complete topo sync package using an example. NOTE : This guide does not describe uCMDB basics and relies on quite some uCMDB know-how. (E.g. what are ci-types, what are the key attributes, etc.). […]

Configure the credential of the remote shared folder used by GWs during the configuration of the Load Balancer

When configuring Business Availability Center (BAC) or Business Service Management (BSM), Gateway’s (GW) in a load Balancing mode, we need to configure a remote shared folder in the network to use it for Offline/Online data used by reports as recommended by the Deployment Guide. Sometimes the user needs to run BSM Service as "Local System […]

BSM cannot start due to error “Local host name unknown”

BSM 9.20 on RedHat The error message in Business Service Manager (BSM) could be found in file: /opt/HP/BSM/log/supervisor/wrapper.log STATUS | wrapper | 2012/11/15 09:42:22 | Launching a JVM… ERROR | wrapper | 2012/11/15 09:42:36 | JVM exited while loading the application. INFO | jvm 1 | 2012/11/15 09:42:36 | Error: Exception thrown by the agent […]