Troubleshoot OMI-Service Manager Integration

Proper debug settings and parameters are needed in both Service Manager and OMI to troubleshoot the integrations. This integration works on different ways, this document helps when it’s a ticket creation. Usually in these cases, we need to get two trace files. One in Service Manager and the other one in the OMI OPR logs, […]

BSM 9.x – When creating a Downtime in BSM, it’s not possible to select various CIs, for example “SiteScope Monitor” or “SiteScope Group”

BSM 9.x – When creating a Downtime in BSM, it’s not possible to select various CIs, for example "SiteScope Monitor" or "SiteScope Group" BSM 9.20 When creating a Downtime in BSM, it’s not possible to select various CIs, for example "SiteScope Monitor" or "SiteScope Group". By default BSM doesn’t allow to enable downtime for all […]

Select SiteScope group CI to schedule downtime

Please follow instructions below to select SiteScope group CI to schedule downtime Restart BSM Go to Downtime UI (Admin -> Platform -> Downtime Management) Verify that SiteScope group is not grey out (like a snapshot below) Go to Admin -> Platform -> Setup and Maintenance > Infrastructure Settings Find options “Object Root” and “Link Root” […]

How to upload LeanFT tests in StormRunner Functional

StormRunner Functional enables you to upload Web and Mobile tests from LeanFT as SRF assets. Edit your LeanFT test before uploading You may need to edit your test before uploading it to SRF. Only .js scripts are editable in SRF. All other file types are read-only. Before uploading a LeanFT test to SRF, modify your […]